Combining Customer Service Software and CRM

Salesforce Service Cloud is an online customer service software solution that captures and integrates data from call centres, online helpdesks, communities and social media in one cloud-based application. So whichever way your customers get in touch with you, you can respond with fast personalised customer service on any channel and from any device. Not only is this operationally easier for your customer service agents, but also you’re meeting customers’ expectations of multi-channel support. And because our customer support software is cloud-based, your service and support is instant. No more lengthy deployment cycles that delay you getting back to your customers and no need for different platforms for your call centre software, CTI, knowledge bases and online communities.

Give your customers the best experience, every time.
Trailblazing customer service means creating personalised, conversational experiences, no matter where or how customers interact with your company.

Help your agents and managers deliver the right answers, faster.
Empower agents and managers to provide smarter service with the collaboration and productivity tools they need, as well as a complete view of the customer.

Let service insights inform your entire business. And vice versa.
Easily share data and get complete customer insights across sales, service, marketing, and product. Even from technicians in the field.

Keep pace with your customers with a complete service platform.
Build service — the way your customers want it — into every part of your business, with our extensible, flexible cloud platform.

Lightning Salesforce SmartStart 

The Lightning SmartStart service from Xenogenix will ensure the successful implementation of your Salesforce CRM solution across your business. We will make sure Salesforce is configured to map tightly to your processes and your people are properly trained to use the system.

The package includes:

• Workshop to define your business process and data requirements
• Salesforce configuration and customisation
• Creation of Salesforce Custom Reports and Salesforce Dashboard
• Data importing
• End-user training and tailored training materials
• Post implementation ‘Go Live’ support