High-Tech Organisation Moves 100% of Employees onto Salesforce Multi-Cloud Solution
Company Overview:
Wireless Innovation specialise in retrieving data from remote and hostile environments. We are network agnostic and offer consultancy and bespoke innovative solutions to real world business challenges. They work to deliver end-to-end solutions that meet each client’s individual needs – whether that’s a wireless network for CCTV backhaul or a satellite communications system for retrieving critical M2M data from a mountain top.
Challenge:
Wireless Innovation received external investment and needed to scale and grow fast through acquisition. They needed a platform to easily integrate acquired companies and provide joined up reporting. The current business systems were too bespoke and provided challenges. They had limited visibility on day to day reporting and every report generated via code manually meaning data was difficult to interrogate.
Solution:
Recurring Billing Engine (Apex/Sage/CPQ)
Invoicing & Financial Reporting Capability (Sage)
Streamlined Sales Process and better quote visibility (Sales Cloud/CPQ)
Order Provisioning (Service Cloud / Work Orders)
Service to see everything sold by sales in one place (Service Cloud / Assets)
Customer portal for cases and device management (Community Cloud/Knowledge)
Result:
The key delivery for this project is 100% of employees are using the system and the whole business has moved onto Salesforce. They now have a scalable platform that can support current and future acquisitions within a unified process. Complete end-to-end visibility from enquiry to cash.