Company Overview: Fidelity Energy are a thriving B2B energy procurement company who service end user gas and electricity needs through their extensive partner network. Fidelity interfaces between their partner network and major energy suppliers to measure and monitor energy trends and pricing, then deliver this value to the end user. Challenge: Reporting Reporting is key to the business success, a [...]
COMPANY OVERVIEW: Arville Textiles supply customers who work in some of the most challenging and demanding industries around the world, helping to provide them with bespoke solutions for their technical textile needs. They focus on their customers' needs for fabrics that perform in demanding applications and strive to deliver a best-in-class approach. It is this approach that has made Arville a [...]
HealthNetConnections are a growing software company offering IT integration and support for Maternity units in hospitals and clinics throughout the UK. HNC are also GE Healthcare partners, distributing their leading maternity and ultrasound solutions in the UK. The challenge HNC were using SharePoint for holding client’s system data and for logging support calls. They were also using Microsoft CRM for [...]
Cascade Care operates eleven care homes in London and Essex. They provide high-end residential care for adults with a forensic history and mental health diagnosis, or persons with learning disabilities and a history of substance or alcohol abuse. They have a seventy percent rehabilitation success ratio. Challenge When Xenogenix initially met with Cascade, their referral process was completely manual, an [...]
Challenge The Newspaper Marketing Agency was set up in 2003 with the remit to make advertisers, agencies and media planners aware of the potential that National Newspapers have to influence customers. The NMA runs a large number of marketing campaigns each year, using Direct Marketing, Email Marketing, Events and Case Studies. Contact information was held in a custom built database that was [...]
Introduction A national automotive field repair service organisation wanted to create improved customer experience and to specify the process and workflow requirements for a new ERP system. This study describes how we facilitated the redesign of the end to end process architecture. Background Our client specialises in the repair and replacement of parts for private and commercial vehicles. One of [...]
This study describes how we helped a national network of Radiology diagnostic centres to plan how their core working practices should change and to specify the systems requirements for a new ‘RIS PACS’ digital imaging service. Our Client’s Requirement Our client, an independent health service provider operates a national network of Acute Hospitals and ISTC’s. There is a Radiology department [...]